Direct Support Professional Customer Service & Call Center - Kenwood, CA at Geebo

Direct Support Professional

BECOMING INDEPENDENT JOB DESCRIPTIONPOSITION:
Direct Support Professional (General)PROGRAM:
Education, Employment and/or Living ServicesPOSITION DESCRIPTION:
This position assists individuals in exploring, obtaining and retaining job, volunteer, and educational opportunities and/or instruction and support with daily living skills, with adults who live independently or in a family home.
All services are provided in-person and/or virtually.
SALARY:
$19 - 20/hourSTATUS:
Non-exemptCRITICAL JOB FUNCTIONS Possesses the professional skills and abilities specific to the technical aspects of the position.
PROVIDE SUPPORTS Participate alongside individuals offering assistance and support in a variety of personal care needs, including those related to health and hygiene, maintenance of household, healthy eating, health-related appointments and instructions, including medication, financial systems, and shopping.
Support and participate alongside individuals in vocational, volunteer, and other meaningful household and community activities that align with the organization's philosophy.
Coordinate instruction and support to promote skill development and independence and in some situations.
With providing personal care.
Assist individuals in advocating for their needs while providing assistance and support in various tasks vital to living and working in the community.
Identify barriers to employment; assist individuals in resolving and mitigating barriers; offer potential solutions and supportive services, Coordinate instruction and support to facilitate acquisition of independent living skills.
Research opportunities that support the person's interests in work, recreation, post-secondary education and community and facilitate participation in activities of their choosing.
Provide services related to post-secondary education including exploration, facilitating the enrollment and financial aid processes, and other educational related support Understand and use the Emergency Response System appropriately.
DEVELOP AND IMPLEMENT SERVICE PLANS Promote BI's philosophy of competency, self-advocacy, and independence.
Understanding and adherence to any individualized service plans, including medical or behavioral.
Participate in meetings with the interdisciplinary team/circle of support as requested.
Participate in developing and implementing instructional and behavioral plans.
Conduct interviews and assessments in preparation for service plan development.
Schedule, coordinate, and participate in team planning meetings as requested.
Conduct interviews and assessments in preparation for service plan development.
Participate in developing and implementing instructional and support plans based on the person's objectives.
Maintain progress records, ensuring accuracy; write and submit reports as per established procedures.
KEEP RECORDS AND WRITE REPORTS Ensure correct data entry and accuracy of all time and attendance and work records Submit accurate reports as required by supervisor.
Maintain individual progress records; write and submit accurate reports as per procedures.
TRANSPORTATION OF PERSONS SERVED Transport persons served as needed.
This will frequently be a personal vehicle but may include the operation of BI vehicles or riding public transportation.
Follow all inspection/cleanliness of vehicle requirements.
Transport individuals as needed which may include assistance with public and/or para transportation services.
DEVELOP AND MAINTAIN RELATIONSHIPS Assist individuals in establishing and maintaining social connections with persons of their choosing, and the individual's circle of support, with a focus on reducing relationships with paid supports, as requested by the individual.
Support and participate alongside individuals in community events and activities.
Develop and maintain effective relationships with persons served (to include their family and friends), peers, supervisors and other staff, affiliated agency staff, and members of the community.
Schedule, coordinate, attend, actively engage, and participate in weekly staff planning meetings, training sessions, and other relevant meetings.
OTHER Provide support as a Direct Support Professional working in any BI program including but not limited to, providing in-home care, transportation and in-community services for persons served.
Executes position specific job duties and other duties as assigned at the discretion of BI.
CANDIDATE SHOULD POSSESS THE FOLLOWING SKILLSOrganized:
Able to perform job duties with efficiency and accuracyDependable:
Can be relied upon; trustworthy, responsible, punctual.
Good Judgment:
Chooses courses of action that result in beneficial outcomes to the agency and the communityPositive Attitude:
Has an overall positive, open, and supportive attitudeInterpersonal Relations:
Is able to relate well to othersCommunication:
Excellent verbal/written communication skills in English, is able to comprehend and follow direction, as well as be an effective listener.
Initiative:
Is a self-starterPhilosophical Commitment:
Demonstrates commitment to BI's established culture of dignity and respect.
QUALIFICATIONS & REQUIREMENTSEDUCATION:
High school diploma or equivalent is required; College coursework in Special Education, Rehabilitation, Psychology or a closely related field is preferred.
Experience:
Experience working with individuals with intellectual/developmental disabilities is desirable.
Good customer service skills and an interest in helping others pursue and achieve their best life is required.
SPECIAL SKILLS:
The ability to provide job training, supervision, and interpersonal skills to assist individuals to rely on natural support in the workplaces.
Ability to negotiate and coordinate work-related issues with employers.
PHYSICAL REQUIREMENTS:
A physical condition that permits frequent bending, turning, and lifting without injury Ability to operate a vehicle for a portion of your shift Ability to walk and stand for prolonged periods of time Ability to assist individuals in wheelchairs Provide personal care as needed including assistance in the restroom and feeding.
Lift at least 40 pounds Clearance of pre-employment Functional Capacity Evaluation with no restrictions that cannot be reasonably accommodated without undue hardship MAY REQUIRE ONE OR ALL:
Valid California driver's license Insured, dependable vehicle Proof of current auto insurance On Duty Meal Period Waiver First Aid and CPR certification Criminal Record Clearance Recommended Skills Assessments Cpr Communication Customer Service Data Entry Developmental Disabilities Estimated Salary: $20 to $28 per hour based on qualifications.

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